# List card disputes **GET** `/issuing/card-disputes` Retrieve a list of card disputes. ### Query Parameters - `card_transaction_id` `string` — Filter card disputes by card transaction ID. - `ending_before` `string` — A cursor for use in pagination. `ending_before` is a card dispute ID that defines your place in the list. - `limit` `integer` — A limit on the number of objects to be returned, between `1` and `100`. The default is `10`. - `stage` `enum` — Filter card disputes by dispute stage. - `starting_after` `string` — A cursor for use in pagination. `starting_after` is a card dispute ID that defines your place in the list. - `submission_status` `enum` — Filter card disputes by network submission status. **Request** ```shell curl 'https://api.column.com/issuing/card-disputes' \ -u : ``` **Response 200** ```json { "card_disputes": [ { "allowed_close_resolutions": [ "accept_cardholder_claim" ], "allowed_response_actions": [ "accept" ], "amount": 10000, "card_account_id": "cacc_2Q1ctiJm1NypVqCt8UBC8e4xTfH", "card_program_id": "cpgm_2Q1ctiJm1NypVqCt8UBC8e4xTfH", "card_transaction_id": "ctxn_2Q1ctiJm1NypVqCt8UBC8e4xTfH", "compelling_evidence_certification_required": false, "created_at": "2024-01-15T09:30:00Z", "currency": "USD", "events": [ { "cardholder_name_and_address_mismatch": false, "compelling_evidence_reviewed_with_cardholder": false, "created_at": "2024-01-15T09:30:00Z", "evidence_document_id": "docu_2Q1ctiJm1NypVqCt8UBC8e4xTfH", "evidence_narrative": null, "id": "cdse_2x8gszy5folpA9s0TOCseE9ABDM", "linked_transaction_event_id": "ctxe_2x8gszy5folpA9s0TOCseE9ABDM", "response_action": null, "response_amount": 10000, "stage": "initiated" } ], "evidence": [ { "card_dispute_event_id": "cdse_2Q1ctiJm1NypVqCt8UBC8e4xTfH", "created_at": "2024-01-15T09:30:00Z", "direction": "outbound", "document_id": "docu_2Q1ctiJm1NypVqCt8UBC8e4xTfH", "evidence_type": "cardholder_letter", "id": "cdev_2x8gszy5folpA9s0TOCseE9ABDM", "narrative": "The cardholder did not authorize this transaction and still has the card.", "submitted_at": "2024-01-15T09:30:00Z" } ], "id": "cdsp_2x8gszy5folpA9s0TOCseE9ABDM", "last_network_sync_at": "2024-01-15T09:30:00Z", "next_actions": [ "submit" ], "platform_id": "plat_2Q1ctiJm1NypVqCt8UBC8e4xTfH", "provisional_credit": false, "reason": "fraud", "reason_details": { "canceled_merchandise_or_services": { "attempted_return_date": "2024-01-15", "canceled_before_shipping": false, "cancellation_date": "2024-01-15", "cancellation_method": "The cardholder canceled by email to the merchant's support address.", "cancellation_policy_provided": false, "cardholder_attempted_resolution": false, "cardholder_attempted_return": false, "cardholder_canceled": false, "cardholder_received_merchandise": false, "cardholder_returned_merchandise": false, "guaranteed_reservation_certification": "properly_canceled", "merchandise_disposition": "The cardholder still has the merchandise and can return it on request.", "merchandise_or_services": "merchandise", "merchant_accepted_cancellation": false, "merchant_received_return_date": "2024-01-15", "merchant_return_refusal_reason": "refused_return_authorization", "order_details": "A pair of running shoes ordered from the merchant's website.", "received_or_expected_date": "2024-01-15", "resolution_prohibited_by_local_law": false, "return_attempt_details": "The cardholder requested a return label, but the merchant did not respond.", "return_method": "face_to_face", "return_method_details": "The cardholder dropped the merchandise off at the merchant's retail store.", "return_tracking_number": "1Z999AA10123456784", "returned_date": "2024-01-15", "service_date": "2024-01-15", "service_type": "timeshare", "timeshare_date": "2024-01-15" }, "canceled_recurring_transaction": { "account_closure_date": "2024-01-15", "cancellation_date": "2024-01-15", "cancellation_method": "The cardholder canceled by email to the merchant's support address.", "merchant_contact_application_name": "Acme Support Chat", "merchant_contact_email_address": "support@example.com", "merchant_contact_methods": [ "email" ], "merchant_contact_phone_number": "+14155550123", "merchant_contact_physical_address": "101 Market St" }, "counterfeit_merchandise": { "counterfeit_details": "The brand's authentication service confirmed the item is not genuine.", "counterfeit_discovered_date": "2024-01-15", "merchandise_disposition": "The cardholder still has the merchandise and can return it on request.", "order_details": "A pair of running shoes ordered from the merchant's website." }, "credit_not_processed": { "canceled_or_returned_date": "2024-01-15", "credit_voucher_date": "2024-01-15", "credit_voucher_dated": false, "late_credit_explanation": "The merchant delayed the credit while negotiating a partial refund with the cardholder." }, "damaged_or_defective_merchandise": { "attempted_return_date": "2024-01-15", "cardholder_attempted_resolution": false, "cardholder_attempted_return": false, "cardholder_first_notified_issuer_date": "2024-01-15", "cardholder_returned_merchandise": false, "merchandise_disposition": "The cardholder still has the merchandise and can return it on request.", "merchant_received_return_date": "2024-01-15", "merchant_return_refusal_reason": "refused_return_authorization", "negotiation_details": "The cardholder emailed the merchant twice asking for a refund and received no response.", "negotiation_start_date": "2024-01-15", "order_details": "A pair of running shoes ordered from the merchant's website.", "previous_negotiation_evidence": false, "received_date": "2024-01-15", "resolution_prohibited_by_local_law": false, "return_attempt_details": "The cardholder requested a return label, but the merchant did not respond.", "return_method": "face_to_face", "return_method_details": "The cardholder dropped the merchandise off at the merchant's retail store.", "return_tracking_number": "1Z999AA10123456784", "returned_date": "2024-01-15" }, "duplicate_processing": { "merchant_passed_on_funds_evidence": false, "other_acquirer_reference_number": "REF-2024-001", "other_card_transaction_id": "ctxn_3y9htaz6gomqB0t1UPDtfF0BCEN", "other_network_transaction_id": "305123456789012", "other_payment_proof": "acquirer_reference_number", "other_transaction_on_different_card": false, "other_transaction_on_same_card": false, "other_transaction_paid_by_other_means": false }, "fraud": { "card_mailed_date": "2024-01-15", "card_mailed_postal_code": "94107", "fraud_type": "lost", "pin_preferring_card": false }, "incorrect_account_number": { "receipt_account_number_matches": false }, "incorrect_amount": { "cardholder_receipt_amount": 10000, "quoted_price_difference": false }, "incorrect_currency": { "cardholder_did_not_agree_to_dcc": false, "correct_currency": "USD", "currency_error": "currency_difference" }, "incorrect_transaction_code": { "credit_card_transaction_id": "ctxn_3y9htaz6gomqB0t1UPDtfF0BCEN", "credit_error_explanation": "The merchant processed a credit instead of reversing the original charge.", "transaction_code_error": "credit_instead_of_reversal" }, "invalid_data": { "authorization_decline_explanation": "The card had expired, so an authorization request with the correct expiration date would have been declined." }, "merchandise_services_not_received": { "attempted_return_date": "2024-01-15", "cancellation_date": "2024-01-15", "cancellation_method": "The cardholder canceled by email to the merchant's support address.", "cardholder_attempted_resolution": false, "cardholder_attempted_return": false, "cardholder_canceled": false, "cardholder_returned_merchandise": false, "commercial_virtual_account": false, "delivered_late": false, "delivered_to_wrong_location": false, "dispute_before_expected_date_explanation": "The merchant confirmed the order was canceled and will not ship.", "expected_receipt_date": "2024-01-15", "late_delivery_details": "The merchandise was delivered three weeks after the agreed delivery date.", "merchandise_or_services": "merchandise", "merchant_canceled": false, "merchant_cancellation_date": "2024-01-15", "merchant_insolvent": false, "merchant_received_return_date": "2024-01-15", "non_fiat_currency_not_delivered": false, "order_details": "A pair of running shoes ordered from the merchant's website.", "resolution_prohibited_by_local_law": false, "returned_date": "2024-01-15", "third_party_gift_card": false, "virtual_account_financial_loss": false }, "misrepresentation": { "attempted_return_date": "2024-01-15", "cancellation_date": "2024-01-15", "cancellation_method": "The cardholder canceled by email to the merchant's support address.", "cardholder_attempted_resolution": false, "cardholder_attempted_return": false, "cardholder_canceled": false, "cardholder_first_notified_issuer_date": "2024-01-15", "cardholder_returned_merchandise": false, "merchandise_or_services": "merchandise", "merchant_received_return_date": "2024-01-15", "merchant_return_refusal_reason": "refused_return_authorization", "misrepresentation_details": "The merchant advertised the jacket as waterproof, but it is not.", "negotiation_details": "The cardholder emailed the merchant twice asking for a refund and received no response.", "negotiation_start_date": "2024-01-15", "order_details": "A pair of running shoes ordered from the merchant's website.", "previous_negotiation_evidence": false, "received_date": "2024-01-15", "resolution_prohibited_by_local_law": false, "return_attempt_details": "The cardholder requested a return label, but the merchant did not respond.", "return_method": "face_to_face", "return_method_details": "The cardholder dropped the merchandise off at the merchant's retail store.", "return_tracking_number": "1Z999AA10123456784", "returned_date": "2024-01-15" }, "no_authorization": { "account_status": "account_closed" }, "not_as_described": { "attempted_return_date": "2024-01-15", "cancellation_date": "2024-01-15", "cancellation_method": "The cardholder canceled by email to the merchant's support address.", "cardholder_attempted_resolution": false, "cardholder_attempted_return": false, "cardholder_canceled": false, "cardholder_first_notified_issuer_date": "2024-01-15", "cardholder_returned_merchandise": false, "food_quality_issue": false, "merchandise_disposition": "The cardholder still has the merchandise and can return it on request.", "merchandise_or_services": "merchandise", "merchant_accepted_cancellation": false, "merchant_received_return_date": "2024-01-15", "merchant_return_refusal_reason": "refused_return_authorization", "negotiation_details": "The cardholder emailed the merchant twice asking for a refund and received no response.", "negotiation_start_date": "2024-01-15", "non_fiat_currency_not_as_described": false, "order_details": "A pair of running shoes ordered from the merchant's website.", "previous_negotiation_evidence": false, "received_date": "2024-01-15", "resolution_prohibited_by_local_law": false, "return_attempt_details": "The cardholder requested a return label, but the merchant did not respond.", "return_method": "face_to_face", "return_method_details": "The cardholder dropped the merchandise off at the merchant's retail store.", "return_tracking_number": "1Z999AA10123456784", "returned_date": "2024-01-15" }, "original_credit_not_accepted": { "explanation": "The recipient's account was closed before the original credit arrived.", "not_accepted_reason": "recipient_refused" }, "paid_by_other_means": { "cardholder_attempted_resolution": false, "merchant_passed_on_funds_evidence": false, "other_acquirer_reference_number": "REF-2024-001", "other_card_transaction_id": "ctxn_3y9htaz6gomqB0t1UPDtfF0BCEN", "other_network_transaction_id": "305123456789012", "other_payment_proof": "acquirer_reference_number", "other_transaction_on_different_card": false, "other_transaction_on_same_card": false, "other_transaction_paid_by_other_means": false, "resolution_prohibited_by_local_law": false }, "quality_of_merchandise_or_services": { "attempted_return_date": "2024-01-15", "cancellation_date": "2024-01-15", "cancellation_method": "The cardholder canceled by email to the merchant's support address.", "cardholder_attempted_resolution": false, "cardholder_attempted_return": false, "cardholder_canceled": false, "cardholder_first_notified_issuer_date": "2024-01-15", "cardholder_paid_for_work_redone": false, "cardholder_returned_merchandise": false, "food_quality_issue": false, "merchandise_disposition": "The cardholder still has the merchandise and can return it on request.", "merchandise_or_services": "merchandise", "merchant_accepted_cancellation": false, "merchant_received_return_date": "2024-01-15", "merchant_return_refusal_reason": "refused_return_authorization", "negotiation_details": "The cardholder emailed the merchant twice asking for a refund and received no response.", "negotiation_start_date": "2024-01-15", "non_fiat_currency_not_as_described": false, "order_details": "A pair of running shoes ordered from the merchant's website.", "previous_negotiation_evidence": false, "received_date": "2024-01-15", "resolution_prohibited_by_local_law": false, "return_attempt_details": "The cardholder requested a return label, but the merchant did not respond.", "return_method": "face_to_face", "return_method_details": "The cardholder dropped the merchandise off at the merchant's retail store.", "return_tracking_number": "1Z999AA10123456784", "returned_date": "2024-01-15" }, "terms_of_contract": { "received_date": "2024-01-15", "terms_not_honored_details": "The merchant did not deliver the services within the timeframe in the contract." } }, "reason_for_partial_dispute": null, "requested_resolution": "accept_cardholder_claim", "resolution_reason": null, "respond_by": "2024-01-15", "stage": "disputed", "status": "open", "submission_error": null, "submission_status": "submitted", "submitted_at": "2024-01-15T09:30:00Z", "updated_at": "2024-01-15T09:30:00Z", "workflow": "collaboration" } ], "has_more": false } ```