Card dispute webhook payload object

The card dispute webhook payload is the data of the issuing.card_dispute.created and issuing.card_dispute.updated webhooks. It contains the card dispute and the dispute event that triggered the webhook. Read more about card dispute events.

Object Parameters

card_dispute

object

The card dispute at the time the webhook fired, including its events and evidence. See Card dispute object.

latest_card_dispute_event

object

The dispute event that triggered this webhook. Omitted when the change was not caused by a new dispute event, for example when the dispute is submitted or evidence is added.

cardholder_name_and_address_mismatch

boolean

The certification recorded with a response to a compelling-evidence pre-arbitration: whether the cardholder name and address the acquirer presented do not match your records.

compelling_evidence_reviewed_with_cardholder

boolean

The certification recorded with a response to a compelling-evidence pre-arbitration: whether you contacted the cardholder, reviewed the acquirer's compelling evidence with them, and the cardholder continues to dispute the transaction.

created_at

date-time

When the event was created

evidence_document_id

string

The evidence document ID

evidence_narrative

string

The evidence narrative

id

string

The ID of the dispute event

linked_transaction_event_id

string

The linked transaction event ID

response_action

object

The response intent recorded when this event was created. Includes recall, which is an internal close action and never accepted on POST /respond.

response_amount

number

Accepted-liability amount recorded for an accept_partial response, in smallest currency unit of the parent dispute's currency.

stage

enum

The stage of this event Possible values: initiated, disputed, merchant_responded, merchant_response_recalled, prearbitration, prearbitration_responded, arbitration, dispute_won, dispute_close